Apple Premium Authorized Service Provider

What happens if I have a problem with my Mac?

Relax! Technology Associates, Inc. is a fully authorized Apple Service Center. Our company has been in the Apple service business for 15 years. We have 3 locations to service your computer. For your convenience, our Iowa City location is within walking distance of the U of I main campus.

What items do I need to bring with me?

Give us a call and we can help!

Can I watch the technician work on my computer?

No, we do not allow clients to participate in the repair of their computer.

Do I need to call for an appointment?

There is no need to call before bringing your unit in unless you have a question about what items are needed to complete the service.

How long will it take to fix my computer?

We realize that computers have almost become a requirement, and everyone needs their equipment repaired ASAP. We work very hard to complete repairs in a timely fashion and we work on a first come first serve basis. Our goal is not how fast we repair the unit but how well we repair it.

What about the information I have stored on my computer?

During the repair process sometimes it is necessary to erase the contents of your hard drive and re-install the operating system from your CD/DVDs. In this case your information will be lost.

Why do you need my password?

We may need administrative privileges to troubleshoot your computer. If you are unable to provide us with the password or you do not know it, we cannot start on your repair until that information is provided.

What is the difference between data back-up and data recovery?

Data back-up is what you need to do on your own, and recovery is what we do when you don't do your back-up. We will do our best to recover your data, but we cannot guarantee it. The best practice is to back everything up!

What items are covered under Apple Warranty?

Apple Computer Warranties cover manufacturer defects. More info on Apple's warranties is available here.

What items aren't covered under Apple Warranty?

Liquids spills, units that have been dropped, and AC adapters that have been cut or damaged.

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