Frequently Asked Questions

A variety of Apple products

Have a question that you don't see here?

Call Technology Associates, an Authorized Apple Service Provider, at 319.338.3735 and we'll be happy to answer any questions and get you on the quick path to an authorized repair that protects your warranty.

Technology Associates will refuse service of any product which has undergone unauthorized modifications.

Pre-Appointment Checklist

Back Up Your Device

Back up your iOS device or Mac
Mac Help iOS Help

Apple ID & Password

Some repairs require ID/PW to erase your device and turn off Find My iPhone.
Apple ID Help

Device Unresponsive?

If your device won't turn on or respond, contact Apple at 800-MY-APPLE to have them remove the device from your iCloud account.

iOS Pre-Repair FAQ

Why do I need to back-up my iOS device before my repair?

Your iPhone or iPad store all your photos, messages, health data, documents, accessory setups, settings, and more. In other words, your memories and your preferences. Your data is important, even precious, and should be treated as such. The best way to secure your data is to back it up. You can back up your iPhone or iPad via iCloud, or directly on your computer using iTunes.

Why do I need to remove my iOS device from my iCloud account?

Apple requires that “Find My Device” be disabled so that we know you are the user/owner of the device. This also allow us to send the device to Apple if it can’t be repaired at our location. Please follow the steps outlined at “Find My Device” to remove it from your account.

iOS Basic Troubleshoot FAQ

What do I do if I forgot my AppleID password?

For security reasons Technology Associates is NOT able to reset or recover AppleID passwords. This MUST be done by the AppleID account holder. It is our suggestion that you never share your AppleID password with anyone other than Apple Computer. If you need assistance with this process please contact Apple at 800-MY-APPLE or Apple Support for assistance.

How do I remove an Activation Lock?

Activation Lock keeps your device secure, even if it's in the wrong hands, and can improve your chances of recovering it. Even if you erase your device remotely, Activation Lock can continue to deter anyone from reactivating your device without your permission. All you need to do is keep “Find My Device” turned on, and remember your Apple ID and password. If you have your device follow the directions in this article to help resolve the issue. If not, contact Apple at 800-MY-APPLE and have them assist you in resetting your AppleID and/or Password.

How do I back-up my iOS device?

Your iPhone or iPad store all your photos, messages, health data, documents, accessory setups, settings, and more. In other words, your memories and your preferences. Your data is important, even precious, and should be treated as such. The best way to secure your data is to back it up. You can back up your iPhone or iPad via iCloud, or directly on your computer using iTunes.

How do I erase and restore my iOS device?

Sometimes we will suggest an iOS device be erased and the operating system resolved the issue the issue you maybe experiencing. Please consider performing this after performing a back-up of the unit.

How do I purchase more iCloud storage space to back-up my device?

You automatically get 5GB of free iCloud storage for your photos, videos, files, and more. If you need more iCloud storage, you can upgrade from any of your devices.

iPad FAQ

How does Apple handle iPad repairs?

All iPad Service is performed as a Mail-In service to Apple. This includes devices covered by AppleCare, AppleCare+ and Out of Warranty screen/display or battery replacements.

How much will it cost to have an iPad screen replaced on my out-of-warranty or if I only have AppleCare Limited Warranty on my iPad?

Apple offers "Standard Mail-in" pricing for repairs-pricing. Standard Mail-in Pricing for each model can be found here.

How much will it cost to have an iPad screen replaced on iPad if I have AppleCare+ Warranty?

Apple offers "Mail-in" pricing for repairs-pricing for devices with AppleCare+ Warranty of $49.

How long do Mail-in Repairs take?

Apples Mail-in Repair/Exchange process can take between 7-10 days.

Mac & iOS Warranty FAQ

We recommend that you check the warranty of your device prior to scheduling your appointment.

What is the difference between the AppleCare Limited Warranty and the AppleCare + Warranty?

Apple Limited Warranty covers manufacture’s defects to the device, while AppleCare+ covers accidental damage such as liquid damage, cracked screen or damage to the enclosure.

When I purchased my iPhone my cellular service provider sold me a warranty but when I check my warranty with Apple it shows I don’t have AppleCare+, what warranty do I have?

It’s possible you purchased a warranty other than AppleCare+, we suggest you contact your cellular service provider to discuss your warranty with them. Technology Associates does not process repairs covered by 3 rd party warranty providers such as Assurant or Asurion.

My device is out of warranty but I was told that my device qualifies for an extended warranty program, how does that work?

We will be happy to process what Apple refers to as “Repair Extension Program” or REP. This is when Apple has identified an issue with a specific device and has extended the warranty coverage. Please keep in mind that these programs have specific guidelines that we are required to follow. These REP programs offered by Apple are limited to a specific part or procedure. If during the repair undisclosed issues are found other than what is covered by the program, (ie; liquid damage, 3 rd party repairs) other charges may be applied to the repair. Please review the list of the current Apple “Extension Programs ” for more details.

What is the cost for repair if I have AppleCare+ Warranty?

Pricing for AppleCare+ varies by device, Please select the pricing by device.